At Sunhaven Spa and Wellness, we strive to provide exceptional service to all of our valued clients. To ensure efficient scheduling and accommodate everyone’s needs, we have implemented the following cancellation policy:
Clients will be required to keep a valid card on file. In the event that a pre-authorized or scheduled charge (for a treatment, deposit, or cancellation fee) is declined, your account will be blocked from booking additional appointments until the balance is paid in full.
Clients must provide at least 24 hours' notice if they need to cancel or reschedule an appointment. If an appointment is canceled or rescheduled with less than 24 hours’ notice, a fee of 50% of the service(s) booked, will be charged.
If a client fails to show up for their scheduled appointment without providing prior notice, a fee of 100% of the service(s) booked, will be charged.
In the event that a client arrives more than 10 minutes late for their scheduled appointment, we will not be able to accommodate the full service. In such cases, this would be considered a “no show”, and the client will be responsible for the full cost of the service.
A non-refundable booking fee of 50% of the service(s) booked may be required to secure an appointment. This fee will be applied to the final bill once the service is completed.
Clients who have more than 3 late cancellations or no-shows within a 1 year period may be required to prepay in full for future services or may be refused future bookings.